Customer Service Representative - Drive Customer Success in Home Services!
Are you a highly motivated and customer-focused professional with experience in the home service industry, eager to make an immediate impact? We're seeking a dynamic Customer Service Representative to be the welcoming face of our team, expertly supporting walk-in customer interactions and driving sales. If you excel at understanding customer needs, building strong relationships, and thrive in a fast-paced, goal-driven environment, this is your opportunity to contribute to a team that values your drive and offers fantastic growth potential. Join us and help connect customers with the solutions they need, ensuring exceptional service every step of the way!
What's in it for you?
Competitive Compensation: Earn a competitive hourly wage of $24 - $34/hour, based on your valuable experience and contributions.
Comprehensive Benefits Package: We invest in your well-being with a robust benefits offering, including:
Health, Dental, and Vision insurance
Life and Disability insurance
A strong 401(k) Retirement Plan with company match to help secure your financial future.
A generous PTO policy to ensure work-life balance and time to recharge.
Direct Customer Impact: Support vital customer interactions, providing solutions and building lasting relationships.
Growth-Oriented Environment: Join a dynamic team where your drive and competitive spirit are valued, offering opportunities for professional development.
Collaborative Culture: Be part of a team that blends well with a fast-paced, goal-driven environment, where individual contributions are recognized and team wins are celebrated.
Key Responsibilities:
Prompt Customer Engagement: Quickly and efficiently answer phone calls and courteously assist walk-in customers with orders, quotes, and delivery times.
Sales Transaction Management: Conduct all counter sales transactions, accurately entering orders into the computer system.
Expert Product Knowledge: Maintain comprehensive product knowledge to ensure timely, efficient, and well-informed customer service.
Accurate Sales Processing: Verify and complete all necessary information meticulously before entering sales transactions.
Sales Goal Contribution: Provide valuable suggestions to help meet and exceed established sales goals.
Issue Resolution: Resolve or promptly alert management regarding inventory issues or customer concerns, ensuring smooth operations.
Payment Processing & Returns: Efficiently receive payments or obtain credit authorization. Examine defective materials returned by customers to determine appropriate refunds or replacements.
Merchandise Presentation: Effectively display merchandise, suggest selections that perfectly meet customer needs, and skillfully emphasize key selling points of products.
Showroom Maintenance: Maintain a clean and organized showroom environment, enhancing the customer experience.
What We're Looking For:
Home Service Industry Experience: Required experience in the home service industry (experience in the HVAC industry would be a good fit)
Customer Service Excellence: A strong ability to understand customer needs and consistently meet those needs, coupled with a customer service focus and mindset.
Organizational & Follow-Through Skills: Highly organized with exceptional follow-through abilities to manage tasks effectively.
Relationship Building: Proven experience in developing strong relationships with customers.
Communication Proficiency: Strong verbal and written communication skills for clear and effective interactions.
High Integrity & Social Skills: High integrity with advanced social skills and the ability to make solid connections with diverse individuals.
Adaptability & Drive: A personality that blends well with a fast-paced, goal-driven environment, demonstrating motivation, drive, and a self-starting attitude.
Problem-Solving Acumen: Strong problem-solving skills to efficiently address customer and operational challenges.
Team & Individual Contributor: A competitive individual contributor who also thrives and loves to win as part of a team.
Basic Math & Computer Skills: Proficient understanding of units of measure and basic mathematical skills. Basic computer skills and proficiency with Microsoft Office.
Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Bilingual (A Plus): Spanish language skills are a plus, though not required.
Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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