Job Description

Front Counter Manager

Supervisor: Store and/or Territory Manager

FLSA Status: Full-time Non-exempt

Location: Zips Newport News and Zips Williamsburg

About ZIPS

Welcome to ZIPS! We have built our business and reputation on delivering convenient, affordable, and fast dry cleaning services and are looking for top talent to uphold these core values. 

Position Overview

The Front Counter Manager is responsible for overseeing all front of house (FOH) operations including training and supervising of FOH staff, customer management, and cash management. Front Counter Manager also oversee Tagger and/or Assigner positions in addition to the Front Counter.   The Front Counter Manager is also responsible for maintaining ZIPS Dry Cleaners standards according to policy and procedures established in the operations manual and as defined by the Franchisee of the store.

Key Responsibilities

• Understand, follow, and train ZIPS customer service standards and principles
• Understand, follow, and is able to train others on ZIPS Front Counter, Tagging, and Assigning procedures 
• Thorough understanding of the tools available, including but not limited to ZIPSsoft and the camera system, and effectively uses them to monitor and improve store performance
• Clear tagging and missing report daily
• Effectively hires, trains and develops staff
• Manages labor and schedules staff through the use of ZIPS pieces per operator hour (PPOH) metrics
• Manages cash drawer balancing, deposits, and change orders
• Effectively manages supply costs and inventory
• Follows safety and security guidelines provided by the Franchisee
• Complete all assigned duties in a timely manner
• Collaborate with the Williamsburg store
• Must have own transportation
• Must be available to work at both the Williamsburg store and Newport News store

Starting Pay : $18/hour to start. $19/hour after 30 days

Career Path

• Exceed expectations as a Front Counter Manager
• Cross-train with production manager duties to become a Store Manager

Preferred Qualifications 

• High school diploma
• Dry clean industry experience
• Supervisory experience in a dry cleaning, retail, and/or food service environment
• Experience with franchise system a plus
• Excellent customer service skills
• Knowledgeable with Microsoft Suites (Word, Excel, etc.)
• Bi-lingual (English/Spanish) a plus
• Excellent verbal and written communication skills

Physical Job Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, drive, kneel, stoop, reach, bend, climb, touch and grasp, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Special vision abilities required by this job include close vision, depth and peripheral vision, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by the individuals assigned this position and are not intended to be exhaustive of all duties, responsibilities, knowledge, skills, abilities, physical job demands, and working conditions.

Acknowledgement

By signing below, I acknowledge that I have read, understand, and agree with this job description. I have not disclosed to the Company any facts or circumstances that would prevent me from satisfying all the duties and requirements of the job. I also agree that my employment with ZIPS Cleaners is “at will” meaning an employment relationship may be terminated by the employer or employee at any time and for any or no reason as long as the law has not been violated.

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ZIPS Cleaners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

ZIPS started out as eight separate dry cleaners in the Baltimore-Washington, D.C. area. In 2002, the stores united with the goal of providing a top notch dry cleaning experience that maintains high-quality services at one low price for any garment. Since then, ZIPS has expanded to over 65 locations across the country. We clean over 20 million garments for more than 500,000 customers every year, and we look forward to serving more customers every day!

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